Vanguard has a Remote View feature that can be used to perform a GUI-based remote view. Remote Display can view the device screen remotely and is supported by the presence of audio which facilitates communication with the user who is holding the device. To receive this long distance call from the user side, just confirm when the vanguard dialog appears, it will start capturing everything that’s displayed on the device screen.

Steps to Use Remote View

• Enter the Vanguard dashboard and open the user’s device details page and on the device details page press the button Remote View

• Then on the device a confirmation dialog will appear to select remote view Start Now.

• Then the screen on the device will be visible on the web vanguard and this feature supports audio