Vanguard has an Unmanage Offline feature that can be used to unmanage a device when the device has internet problems.

Steps for Using Unmanage Offline

• Contact your Admin regarding your device problem
• On your device, open the Vanguard app and press VANGUARD VERSION precisely and quickly 5 times.
• Select the unmanage type.

  Unmanage Type
  

  • Factory Reset reset device
    
  • Revoke Manage Device removes vanguard applications and policies used including applications that have been managed.

• For convenience, select Factory Reset
• A 6-digit numeric code will appear. Give the IMEI Device and the 6 digit code to your Admin.
• Enter the numeric code provided by your admin and press the Factory Reset button. This numeric code serves as the Unmanage Offline validation authentication.
• If the numeric code is correct the device automatically performs a factory reset.

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