Vanguard has an Unmanage Offline feature that can be used to unmanage a device when the device has internet problems.

Use Steps Unmanage Offline

• Contact your admin regarding your device problem
• On your device, open the Vanguard app and press VANGUARD VERSION precisely and quickly 5 times and there is any 2 options to unmanage offline.
• Factory Reset/Wipe Device :

• Only remove vanguard :

• A code in 6-digit numeric format will appear. Give the IMEI Device and the 6 digit code to your admin.

• The administrator enters the Vanguard dashboard website and opens the user’s device detail page and on the device detail page press button Unmanage Offline.

• Admin enters the 6 digit code in the input Code Device -> Generate

• Then a numeric code will appear, for example the following. Provide the following numeric code to the user who uses the device. This numeric code serves as the Unmanage Offline validation authentication.

• On the device enter the numeric code and press the button Factory Reset.

• If the numeric code is correct the device automatically performs a factory reset.